Terms of Service

1. Acceptance

These Terms of Service (“Terms”) form an agreement between UNFETTEREDMIND LLC (“HAPSecure,” “we,” “us,” or “our”) and the individual or entity that accesses or uses the HAPSecure service (“Customer,” “you,” or “your”). By creating an account, clicking to accept, or otherwise accessing or using the service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

2. Description of the service

HAPSecure is a software-as-a-service compliance ledger for Section 8 and Housing Choice Voucher landlords. The service helps organize PHA correspondence, document uploads, inspection and abatement notices, cure-proof records, HAP payment reconciliation, rent-reasonableness support, audit reports, deadline reminders, and certified-mail proof workflows where enabled.

The PHA, HUD program materials, signed HAP contract, and applicable law remain the source of truth. Figures, deadlines, classifications, alerts, and generated reports in HAPSecure are documentation aids and may be incomplete or inaccurate, particularly where source documents are scanned, handwritten, ambiguous, or later corrected by a PHA.

3. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract to use the service. You are responsible for the accuracy of your account information, for safeguarding your credentials, for users you invite to your organization, and for all activity under your account. Notify us promptly at support@hapsecure.app if you suspect unauthorized access.

4. Acceptable use

You agree not to:

• upload data you do not have a lawful basis to process, including tenant, applicant, or household information you are not authorized to handle;
• attempt to access another organization's data or circumvent tenant-isolation controls;
• probe, scan, or test the vulnerability of the service except under written authorization from us;
• reverse engineer, resell, or sublicense the service except as permitted by law or by these Terms;
• use the service to violate any law, infringe any right, or transmit malware or unlawful content; or
• interfere with or disrupt the integrity or performance of the service.

5. Fees and billing

Paid subscriptions are billed through Stripe. By subscribing, you authorize us and Stripe to charge your payment method on a recurring basis until you cancel. Unless stated otherwise, fees are exclusive of taxes. Fees are non-refundable except where required by law or expressly stated. We may change pricing on prospective notice, with changes taking effect at the next billing cycle.

6. Customer data

As between the parties, you retain all rights in the data you submit to the service, including uploaded PHA documents, cure-proof records, unit records, tenant-related records, and compliance records (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide, secure, bill, and support the service and as described in our Privacy Policy and Data Processing Addendum. You are responsible for the accuracy and legality of Customer Data and for having the necessary rights and consents to provide it.

7. Human review and risky actions

HAPSecure is designed around human review for legally significant actions. AI extraction, deadline calculations, certified-mail packets, proof submissions, and outbound escalations are documentation aids. You remain responsible for reviewing source documents, confirming accuracy, approving submissions, and deciding how to respond to a PHA.

8. No warranty

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT EXTRACTED DATA, DEADLINES, ALERTS, REPORTS, OR CALCULATIONS ARE COMPLETE OR ACCURATE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, ABATED OR SUSPENDED HAP PAYMENTS, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

10. Termination

You may cancel your subscription through the customer portal. We may suspend or terminate access for material breach, non-payment, abuse, security risk, or where required by law, with notice where practicable. On termination, your right to use the service ends. We will make Customer Data available for export for a limited period where feasible, subject to legal, security, and record-retention obligations and to immutable compliance records described in the Privacy Policy and DPA.

11. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. The parties submit to the state and federal courts located in Texas for disputes related to these Terms, unless applicable law requires another venue.

12. Changes

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice by email, in-app notice, or another reasonable method. Your continued use of the service after the effective date of updated Terms constitutes acceptance.

13. Contact

Questions about these Terms may be sent to support@hapsecure.app, UNFETTEREDMIND LLC.